Foreword and Preface
Foreword
Kalle Lyytinen
Preface
Nils Urbach, Maximilian Röglinger, Rose Alinda Alias, Karlheinz Kautz, Carol Saunders and Martin Wiener
Introduction
Introduction to Digitalization Cases Vol. 2: Mastering Digital Transformation for Global Business
Nils Urbach, Maximilian Röglinger, Rose Alinda Alias, Karlheinz Kautz, Carol Saunders and Martin Wiener
Part II Digital Disruption
Enabling the Digitalization of Claim Management in the Insurance Value Chain through AI-based Prototypes: the ELIS Innovation Hub Approach
Alessandra Andreozzi, Lorenzo Riccardi Celsi and Antonella Martini
Invoice Automation: Increasing Efficiency in the Office at Satherm GmbH Using Artificial Intelligence
Martin Danner, Björn Maurer, Svea Schuh, Tobias Greff and Dr. Dirk Werth
Digitalization of Manufacturing Processes with Startup Collaboration: Arçelik developing a Digital Twin with Simularge
Nihan Yıldırım, Deniz Tunçalp, Gizem Gökçer, Yiğit Konuşkan, Mehmet İnan, Oğuz Yasin, Büryan Apaçoğlu-Turan, Erhan Turan, Ömer Faruk Özer and Vügar Kerimoğlu
Using Blockchain to Coordinate Federal Processes: The Case of Germany’s Federal Office for Migration and Refugees
Julia Amend, Christopher van Dun, Gilbert Fridgen, Franziska Köhler, Alexander Rieger, Alexander Stohr and Annette Wenninger
Breaking Down Barriers with Digital Technology: Reimagining Chronic Care by Empowering Paramedics
Kathryn Brohman and Richard Whittaker
Enabling Digital Transformation through Cognitive Robotic Process Automation at Deutsche Telekom Service Europe
Christian Czarnecki, Chin-Gi Hong, Manfred Schmitz and Christian Dietze
Part II Digital Business
Huawei: An Exceptional Example of Customer-Centered, Collaborative, and Decentralized Practices in the Telecommunication Industry
Ricardo Guerrero, Christoph Lattemann and Simon Michalke
Facing Digitalization in the Insurance Industry: The InsurTech Case of DEVK
Sara Schiffer and Jan Stockhinger
How RAPS Spiced Up the German Butcher’s Trade: Introduction of Digital Services to a Non-Digital Industry
Karsten Glismann, Jan Jöhnk, Wolfgang Kratsch, Niclas Nüske and Fabian Schmied
Digital Transformation of the Automotive Industry through Collaboration Hubs: The Development of Mobility X Lab to Source Startups through Matchmaking
Anders Hjalmarsson Jordanius, Gustaf Juell-Skielse and Hanna Rydehell
A Two-sided Approach for Digital Innovation at SCHOTT: Combining Resource- and Problem-Oriented Innovation Methods for Digital Service Development
Anna Maria Oberländer, Bastian Stahl, Laura Watkowski, Sabrina Braadtand Peter Scherer
LOHMAR | DIGITAL | FOR EVERYONE: The Development Process of a Digital Strategy and its Fields of Action in Lohmar
Cindy Schaefer, Kristina Lemmer, Stephan Weber, Philipp Kukula and Bjoern Niehaves
Part III Digital Transformation
Approaching Digitalization at an SME Manufacturing Service Provider: Customers at the Heart of Listemann’s Digitalization Strategy
Michael Reiner Kamm, Charlotte Wehking, Lena Franziska Kaiser, Markus Otto and Jan vom Brocke
Digitalizing Water Bill Payments: Introduction of Change Management at Ghana Water Company Limited
Ransford Mensah, Aileen Cater-Steel and Mark Toleman
Impact of the Digital Transformation on the Transformation of the Workforce: A Methodical Approach by the Example of the Technical Development of a German Automotive Manufacturer
Nils Schaupensteiner, Sophia González and Judith Borgmann
The Springest Story: How IT Enables Holacratic Organizations
Bastian Wurm, Reinald Minnaar, Jan Mendling, Matt Hallmann, Saimir Bala, Waldemar Kremser and Erik Strauss
Digital Kaizen at FPT Software: Principles and Practices for Digital Transformations
Duy Dang-Pham, Ai-Phuong Hoang, Diem-Trang Vo and Quang Tran Duc Tri
Cultivating Digital Transformation at Arcadis: A Global Expedition into the Digital Universe
Lieselot Danneels, Stijn Viaene, Joachim Van den Bergh and Carolyn Moore
Becoming a Data-Driven Company: How medi Has Laid the Foundations
Christoph Buck, Christopher van Dun, Rocco Huber, Jan Jöhnk and Markus Birkel
Governance for a Multi-National ERP Program in a Decentralized Organization: How Arbonia Doors Set Up a “Glocal” Governance Enabling Both Local Differentiation and Global Consistency
Caroline Kiselev and Patrick Langenegger